ZIPLO
The infrastructure layer for trustworthy AI
Selected for Antler Australia—one of the world's leading VC accelerators with a portfolio of 1,000+ companies globally. After customer discovery with 50+ AI companies, we validated that 75% struggle with moving multi-agent systems from prototype to production.
Prompt injection detection. Toxicity detection. Hallucination catching. Regulatory compliance validation. Everything enterprises need to deploy AI with confidence. We're building the testing infrastructure that will define how AI agents ship.
50+
AI companies interviewed
75%
Struggle prototype to prod
90%
AI agents fail to ship
Consulting
Unlocq.ai × Ticketek
Intelligent customer experiences for Australia's largest ticketing platform
Architected an end-to-end chatbot solution for Ticketek using Google's Vertex AI, Gemini models, and Agent Engine for orchestration on GCP.
AI Engineer (Consulting)
Sep 2025 – Present
Role
Greenstone Financial
Where Ziplo was born
Led development of scalable AI voice agents and quality automation. Spearheaded architecture for LLM-based agents managing 1,000+ concurrent outbound calls/minute.
AI Engineer II
May 2025 – Sep 2025
Project
AI Voice Agents
1,000 calls per minute
Real-time telephony AI for outbound lead nurturing and dishonoured payment recovery. 7-10% warm transfer rate with seamless human-AI handovers.
Greenstone
2025
Project
L&D AI Roleplay
AI-driven training at scale
Voice bot simulating real-world customer interactions for onboarding and soft skill training, with AI-driven call roleplays and coaching feedback.
Greenstone
2025
Role
Greenstone Financial
AI-driven telephony & automation
Designed and implemented AI telephony solutions, automated quality management, and streamlined bank reconciliation to improve operational efficiency.
AI Developer
Dec 2024 – Apr 2025
Project
AI Quality System
60+ agents auditing every call
Multi-agent QA compliance framework. Automated 90% of QA workflows with LLMs and rule-based logic for consistent, scalable monitoring.
Greenstone
2024
Project
Customer Insights Platform
Chat with your enterprise data
Generative AI platform enabling natural language queries across structured (SQL Server) and unstructured (call transcripts) data sources.
Greenstone
2024
Project
AI Inbound Customer Care
Virtual agents with CRM precision
Telephony-based virtual agents integrated with custom CRM for updating contacts, changing addresses, and retrieving policy information.
Greenstone
2024
Project
AI Bank Reconciliation
From 25 minutes to 30 seconds
Automated financial reconciliation cutting completion time from 10-25 minutes to 30 seconds. Enhanced efficiency and accuracy in financial operations.
Greenstone
2024
Role
Greenstone Financial
Where it all started
Integrated and developed BI data products, designed data models, created reports and dashboards, and delivered insights across cross-functional teams.
Junior BI Analyst
Aug 2023 – Nov 2024
Tech Stack
What I Work With
Languages, tools, and platforms
Python, FastAPI, LangChain, OpenAI, Claude API, Azure, GCP, Vertex AI, Gemini, Twilio, LiveKit, PostgreSQL, Redis, Docker, Terraform, MLflow, W&B
AI · Backend · Cloud
Education
SP Jain Global
Bachelor of Data Science
Sydney, Australia. Built the foundation for everything that came after.
CGPA 3.3/4
Certifications
Microsoft Azure
AI · Data · Cloud
AI Engineer (AI-102), Data Scientist (DP-100), Data Analyst (DA-100)
3x Certified
